Where I've led

Design leadership across financial services, voice assistants, and real estate, with growing responsibility for the teams doing the work.

2022 to now

Zillow

Vice President of Product Design

Lead a design organization of more than 30 designers across multiple product areas, covering the tools real estate professionals rely on to manage clients, listings, tours, and financing. Executive sponsor of CASA, Zillow's Latine employee resource group.

2021 to 2022

Compass

Director of Product Design, Transaction Management

Led product design for transaction management, the tools agents and their clients use from contract to close.

2017 to 2021

Amazon

Head of Design, Alexa Personality

Led the teams shaping Alexa's voice, tone, humor, and character. Started on the Amazon Flex delivery-driver experience.

2007 to 2017

USAA

Design Lead, R&D

Grew from UX designer to design lead in R&D, working on financial fitness, privacy, and security for military members and their families.

What changed under my leadership

Leaders who took on more

I've developed design leaders who advanced into broader management and senior individual-contributor roles, through coaching, sponsorship, and chances to lead more complex work.

Organizations that deliver

I've helped design organizations deliver more effectively by making priorities, capacity, and tradeoffs clearer, in partnership with my leadership and program-management teams.

Better decisions across teams

I've helped product, engineering, and design teams make better decisions by revealing gaps between their individual plans and the customer's end-to-end experience.

Simpler workflows for complex work

I've led design teams that made complex professional workflows easier to navigate, bringing related tasks together and reducing the need to switch tools or re-enter information.

Work I'm proud of

AI inside the agent's day

At Zillow, my teams design AI that takes routine work off agents' plates, like record updates and follow-ups, and asks before it changes anything.

A team that designs with AI

Designers on my team choose their tools to fit the project. Many now use AI to prototype in code, which gets ideas in front of customers sooner.

One path through a home sale

At Compass, I led the design teams that brought separate transaction products, including Modus and Glide, into a more connected experience for agents and their clients.

Celebrity experience through Alexa

My teams created Alexa's celebrity personalities, including Samuel L. Jackson and Shaquille O'Neal. We wrote the humor and shaped how each famous persona handled everyday requests.

Tooling that puts voice designers in control

At Amazon, I led the building of an internal tool that let voice designers build, test, and implement multimodal Alexa experiences without having to know code.

An easier insurance quote

Contributed UX design to USAA quote-to-buy testing that made buying simpler for members and added $17 million in revenue.

A patented wearable for budgeting

Co-invented with seven colleagues at USAA. The device helps people shop and budget. U.S. Patent 11,328,334, granted in 2022.

Part of the field's history

Profiled in Erin Malone's In through the Side Door, a history of women in interaction design from MIT Press.

Next: Speaking and writing